Check that you have downloaded and installed the Silicon Labs CP210x USB to UART Bridge VCP Driver. This is included in the DSC Sport Tuner 1.9.3 installer package. If you are unsure it was installed, reinstall the DSC Sport 1.9.3 installer package, you will have a Wizard Prompt window during the installation for the USB Driver.
Checking your COM port settings.
With the DSC controller connected, navigate to your computer’s control panel, then Device Manager.
In Device Manager, locate Ports > Silicon Labs CP210x USB to UART Bridge and identify the COM port number. Example: (COM3)
If you do not see Ports > Reinstall the DSC Tuner 1.9.3 installer package to get the USB Driver.
Navigate to the DSC Sport tuning software. Go to Tools > Serial Settings. Identify the selected COM port number.
Matching your COM port settings:
Close out of the DSC Sport tuning software
Unplug and reconnect the DSC controller
Double check the COM Port number in your Device Manager
Open the tuning software
Change the COM Port to match the COM Port selected in your Device Manager
Check to see if you can now perform a Read All function in the tuning software.
Resetting COM port settings.
In the Device Manager, locate and open Ports > Silicon Labs CP210x USB to UART Bridge.
Go to Port Settings > Advanced
Select COM Port 1
Close out of the DSC tuning software. Disconnect and reconnect the DSC Sport controller
Reopen the DSC tuning Software. Go to Serial Settings, make sure the COM Ports are matched.
Go to Tools > Read All to check if there is communication.
Repeat steps above, trying various COM ports (You shouldn’t need to go past COM10)
If you are still having difficulty connecting, repeat steps above, trying your device’s other USB ports.